Complaints
How to make a complaint at lovewigs.uk
If your item is faulty or not as described, you may have the right to request a replacement, repair or another suitable solution. Below you will find a simple step-by-step guide to help you submit your complaint.
Complaint process
We handle every complaint carefully and aim to make the process as clear and reassuring as possible.
Contact our Complaints Team
Please get in touch with our customer care team first. We will guide you through the next steps and provide all the information you need.
- Email: refunds@lovewigs.uk
- Phone: +44 203 769 89 70
Phone support is available Monday to Friday, 8:00 am to 4:00 pm.
Send the item back
Please send the item you wish to complain about. Make sure it is packed securely and keep your proof of postage.
29-31 Lower Bridge StreetCH1 1RS Chester
United Kingdon
Wait for our decision
We will respond to your complaint no later than 30 days from the date we receive it.
What if your complaint is declined?
If you have any questions, please contact our complaints support team.
